If Backups are failing on your client’s website, follow the steps below.
Once you’ve tried all of these steps, if Backups are still failing, log in to your account and contact our support team.
PHP version
Backups will almost certainly fail if your client’s website is running an outdated and unsupported version of PHP.
Action: Make sure PHP is at least version 8.0.
Website size
It’s possible that the size of the website has increased dramatically since the most recent successful backup and it’s now too big to complete inside the timeout limits.
Action: Check the website and server for any big files that may have been added since the most recent successful backup and consider removing them.
Security plugin blocking access
It’s possible that a security plugin installed on your client’s website is blocking access.
Action: Check for possible security plugin blocks and take steps to remove the block.
Timeout before backup process can complete
Depending on the PHP settings on your client’s website, it may be that timeout limits are being reached before the backup can be completed.
Action: Increase the values of the .user.ini (or php.ini, depending on the name) file in the root of the server
You can add the following lines (or amending the existing ones) to:
- memory_limit = 512M
- upload_max_filesize = 256M
- post_max_size = 256M
- max_execution_time = 300
- max_input_vars = 3000
If the .user.ini (or php.ini) file is not present in the root, you might need to create it first and then set the values above.
Other potential reasons
For other reasons why scheduled backups or even instant backups are not running through UpdraftPlus, check out their documentation here.
