Delete a support ticket

Step 1

Open the ticket you want to delete by clicking it from the All tickets screen. The ticket correspondence screen will open.

In the top right corner, to the right of the Priority status dropdown menu, you’ll see a ‘bin / trash’ icon. Click this icon.

On the next screen Glow will ask you to confirm that you definitely want to delete the ticket.

Note: Deleted tickets are permanently removed and can’t be retrieved again afterwards.

Tick the checkbox to confirm you understand and then click the Delete ticket button.

Once the process has completed, you’ll see a success message confirming that the ticket has been deleted.

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