Support ticket mailbox and forwarding

When you setup the DNS settings for your Glow account, you set an email address that controls 2 things:

When your clients receive emails from your Glow account
When your clients raise support tickets to you from their email

For a reminder of this email address that you set, as well as the forwarding email address for support tickets, login to your Glow account and go to Settings > DNS & Email.

On this screen you’ll see 4 information boxes displaying:

The DNS connection status
Your white label login URL
The email address clients will use to raise tickets to you
Your Glow support forwarding email address (unique to your account) – this is where all mail from your email address in No.3 above should be forwarded to

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Support ticket mailbox and forwarding

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