{"id":9823,"date":"2025-03-24T12:04:02","date_gmt":"2025-03-24T12:04:02","guid":{"rendered":"https:\/\/getglow.io\/?post_type=wiki&#038;p=9823"},"modified":"2025-03-24T12:04:02","modified_gmt":"2025-03-24T12:04:02","slug":"deleting-your-glow-email-address","status":"publish","type":"wiki","link":"https:\/\/getglow.io\/wiki\/deleting-your-glow-email-address\/","title":{"rendered":"Deleting your Glow email address"},"content":{"rendered":"\n<p>When you setup the DNS section of your account to <a href=\"https:\/\/getglow.io\/wiki\/run-glow-from-your-domain-name\/\">run Glow from your own domain name<\/a>, in <code>Step 4<\/code> you choose an email address that will be shown to your clients when they receive email notifications from your account. You do <strong>not<\/strong> need to create a mailbox for this purpose. Glow will handle email and to your clients it&#8217;ll just look like you&#8217;ve sent the email (ie. it&#8217;ll show the email address you chose in the setup process above).<\/p>\n\n\n\n<p>However, you may also be using this same email address as the one that your clients use in order to create support tickets, eg. support@, help@ etc. In this case, you <strong>do<\/strong> need a standalone mailbox.<\/p>\n\n\n\n<p>If you decide in the future that you no longer want\/need this mailbox (and therefore that you no longer want to use Glow&#8217;s ticket system), you may wonder if you can safely delete the mailbox from your email provider, without it impacting Glow.<\/p>\n\n\n\n<p>The answer is that you can go ahead and safely delete the mailbox, <strong>providing you are definitely no longer going to use the ticket system<\/strong>. If you&#8217;re still intending to use the ticket system and you delete the mailbox, then your clients will no longer be able to raise tickets to you from email, they&#8217;ll need to raise them from the dashboard.<\/p>\n\n\n\n<p>All other email notifications from Glow will continue to work as normal because they do not require you to have a mailbox setup.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When you setup the DNS section of your account to run Glow from your own domain name, in Step 4 you choose an email address that will be shown to your clients when they receive email notifications from your account. You do not need to create a mailbox for this purpose. Glow will handle email [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"wiki-sections":[88,100],"class_list":["post-9823","wiki","type-wiki","status-publish","hentry","wiki-sections-settings-billing","wiki-sections-whitelabel"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Deleting your Glow email address - Glow<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/getglow.io\/wiki\/deleting-your-glow-email-address\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Deleting your Glow email address - Glow\" \/>\n<meta property=\"og:description\" content=\"When you setup the DNS section of your account to run Glow from your own domain name, in Step 4 you choose an email address that will be shown to your clients when they receive email notifications from your account. 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