{"id":9236,"date":"2025-03-10T12:47:58","date_gmt":"2025-03-10T12:47:58","guid":{"rendered":"http:\/\/getglow.io\/?p=9236"},"modified":"2025-05-02T16:11:32","modified_gmt":"2025-05-02T15:11:32","slug":"11-reasons-why-support-ticket-systems-beat-email","status":"publish","type":"post","link":"https:\/\/getglow.io\/11-reasons-why-support-ticket-systems-beat-email\/","title":{"rendered":"11 Reasons Why Support Ticket Systems Beat Email"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Introduction<\/h2>\n\n\n\n<p>How well you manage your clients\u2019 website support requests is the number one reason that will dictate how long they remain a client.<\/p>\n\n\n\n<p>Not how you <a href=\"https:\/\/getglow.io\/features\/bulk-wordpress-updates\/\">update plugins<\/a>. Not how often you take <a href=\"https:\/\/getglow.io\/features\/backups\/\">backups<\/a>. Not whether you track security <a href=\"https:\/\/getglow.io\/features\/vulnerabilities\/\">vulnerabilities<\/a>.<\/p>\n\n\n\n<p>All of those things matter, of course. But none of them trump support.<\/p>\n\n\n\n<p>So, how do you handle website support requests in the most efficient way?<\/p>\n\n\n\n<p>While email might seem like a simple and familiar tool for handling support requests, it falls well short when compared to <a href=\"https:\/\/getglow.io\/features\/support-ticket-system\/\">ticket systems<\/a>.<\/p>\n\n\n\n<p>Let\u2019s take a look at 11 reasons why \u2026<\/p>\n\n\n\n<div class=\"wp-block-group contents\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Contents<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#work-teammates\">1. Much easier to work with your teammates<\/a><\/li>\n\n\n\n<li><a href=\"#website\">2. Instantly know which website a ticket is in relation to<\/a><\/li>\n\n\n\n<li><a href=\"#status\">3. Very easy to view the status of a request<\/a><\/li>\n\n\n\n<li><a href=\"#time\">4. Easily view time spent<\/a><\/li>\n\n\n\n<li><a href=\"#reports\">5. Automatically bring ticket info into client reports<\/a><\/li>\n\n\n\n<li><a href=\"#priority\">6. Set priority levels to indicate urgency<\/a><\/li>\n\n\n\n<li><a href=\"#interactions\">7. Easy to keep track of interactions<\/a><\/li>\n\n\n\n<li><a href=\"#zero-confusion\">8. Zero confusion over whether a ticket has been handled<\/a><\/li>\n\n\n\n<li><a href=\"#history\">9. Immediately see the ticket history for any client<\/a><\/li>\n\n\n\n<li><a href=\"#behaviour\">10. No behaviour change for your client<\/a><\/li>\n\n\n\n<li><a href=\"#login\">11. Quickly login to the website from the ticket<\/a><\/li>\n\n\n\n<li><a href=\"#conclusion\">Conclusion<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"work-teammates\">1. Much easier to work with your teammates<\/h3>\n\n\n\n<p>Email is already a bit messy when there\u2019s multiple people in a thread.<\/p>\n\n\n\n<p>Some people using \u201cReply all\u201d. Other people not using \u201cReply all\u201d and then sending a reply only to some of the people in the thread.<\/p>\n\n\n\n<p>Not good.<\/p>\n\n\n\n<p>And the client experience is even worse, especially when there might be more than one person in your team who needs to take a look at the specific issue in question.<\/p>\n\n\n\n<p>With a ticket system however, everyone is on the same page, literally.<\/p>\n\n\n\n<p>It\u2019s pretty common when you\u2019re working in a team that a particular support request will be better handled by a particular person. The request might even need 2 or 3 people at various stages. Whatever the situation, it\u2019s easily done in a ticket system, where you can quickly <a href=\"https:\/\/getglow.io\/wiki\/assign-teammates-to-websites\/\">assign tickets<\/a> (and notify those people) between teammates.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"website\">2. Instantly know which website a ticket is in relation to<\/h3>\n\n\n\n<p>Unless this is very clearly labelled in the email subject, which 9 times out of 10 it isn\u2019t, then it\u2019s often a challenge to quickly identify which website a particular email support request is related to.<\/p>\n\n\n\n<p>And that\u2019s pretty important when it\u2019s a website support service that you\u2019re providing!<\/p>\n\n\n\n<p>When you\u2019re using a support ticket system that\u2019s built specifically for handling website support requests however, the website a particular ticket is allocated to is all handled automatically.<\/p>\n\n\n\n<p>No confusion. No ambiguity. Just clear information that helps you and your team know exactly which client you\u2019re looking after.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"status\">3. Very easy to view the status of a support request<\/h3>\n\n\n\n<p>Support ticket system have status options for a reason: so you can very quickly understand the progress being made on a particular request.<\/p>\n\n\n\n<p>Emails don\u2019t have this and they never will.<\/p>\n\n\n\n<p><a href=\"https:\/\/getglow.io\/how-to-build-a-wordpress-agency-you-love\/\">As your business grows<\/a> and you start managing more websites and therefore more support requests from clients, being able to quickly identify and change the status of a support request will become more and more important.<\/p>\n\n\n\n<p>This is a non-negotiable. To deliver the highest level of client support, you have to be able to quickly know the status of each request.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"time\">4. Easily view the time your team has spent on this ticket so far<\/h3>\n\n\n\n<p>You take your website support service to the next level when you combine a support ticket system with <a href=\"https:\/\/getglow.io\/features\/stopwatch\/\">time tracking software<\/a>.<\/p>\n\n\n\n<p>If you want to grow your business profitably (which I really hope you do), then you need get an understanding on the time you\u2019re taking to service client accounts.<\/p>\n\n\n\n<p>By being able to quickly track time spent on support requests right from within your ticket system, you\u2019ll be able to easily assess things like profitability per client and whether you need to increase your prices.<\/p>\n\n\n\n<p>In email, you can\u2019t do this and it\u2019s not as easy to link it with time tracking software to get the above data.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"reports\">5. Automatically bring all ticket info into your client reports<\/h3>\n\n\n\n<p>If you\u2019re using a <a href=\"\/\">WordPress management tool<\/a> to create and send <a href=\"https:\/\/getglow.io\/features\/reports\/\">client reports<\/a>, chances are you\u2019ll want to include information about the development work you\u2019ve completed on your clients\u2019 websites.<\/p>\n\n\n\n<p>This makes sense, as it\u2019s a great way to consistently prove the value of your service.<\/p>\n\n\n\n<p>However if you\u2019re using email to manage client support requests, you\u2019ll need to manually add that development work information to your client reports.<\/p>\n\n\n\n<p>This takes time and honestly, in my experience, it mostly just doesn\u2019t get done. Therefore weakening the overall effect of your client reports.<\/p>\n\n\n\n<p>To be honest, even when you\u2019re using a ticket system that\u2019s separate to your <a href=\"\/\">WordPress management software<\/a>, this often still doesn\u2019t get done because the two systems are separate and many WordPress management tools are limited in their ability to integrate with ticket system software.<\/p>\n\n\n\n<p>The best setup is to use a WordPress management product that has an in-built support ticket system, like Glow.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"priority\">6. Set priority levels to indicate urgency<\/h3>\n\n\n\n<p>Yes, priority levels can occasionally get abused by clients.<\/p>\n\n\n\n<p>We\u2019ve all seen those requests labelled as \u2018urgent\u2019 by clients that we review and think: \u201cThis ain\u2019t urgent!\u201d<\/p>\n\n\n\n<p>They\u2019re still helpful though and something that can\u2019t be used if you\u2019re managing support requests by email.<\/p>\n\n\n\n<p>Having priority statuses help you as a team to decide on which tickets to work on and when.<\/p>\n\n\n\n<p>If every support request had no indication of urgency, you could be working your way through low priority work while other clients are getting seriously worried about your lack of attention to their genuinely urgent request, such as a hacked site.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"interactions\">7. Really easy to keep track of interactions between you and your client<\/h3>\n\n\n\n<p>Email threads are nasty. And they get nastier the more people that are involved and the longer they go on for.<\/p>\n\n\n\n<p>In contrast, threads in support ticket systems are very easy to track.<\/p>\n\n\n\n<p>This is really important when you\u2019re working in a team and need to quickly understand the progress on a support request.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"zero-confusion\">8. Zero confusion over whether or not a ticket has been handled yet<\/h3>\n\n\n\n<p>Emails get read. They also get marked as unread, even after they\u2019ve been read.<\/p>\n\n\n\n<p>They get starred and unread. They get unstarred and read.<\/p>\n\n\n\n<p>When you\u2019re in a team managing multiple WordPress sites and requests from different clients, this confusion is not just unnecessary, it\u2019s harmful to your ability to deliver outstanding levels of support.<\/p>\n\n\n\n<p>Why would you even want to risk having that potential confusion?<\/p>\n\n\n\n<p>With a support ticket system, there is literally never any confusion over whether a ticket has been handled or not. It\u2019s right there in front of you, every time.<\/p>\n\n\n\n<p>You\u2019ll easily see replies from <a href=\"https:\/\/getglow.io\/features\/team\/\">teammates<\/a> and statuses (see number 6 above) add an extra level of clarity to establishing what the current state of play is.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"history\">9. Immediately see the ticket history for any client<\/h3>\n\n\n\n<p>This is particularly useful when you\u2019re reviewing a client\u2019s account and looking at how you\u2019re currently servicing them.<\/p>\n\n\n\n<p>It\u2019s also helpful when you need to go back and see how a particular support request was handled previously.<\/p>\n\n\n\n<p>With email, this is challenge. The best you could do is keep emails from the same client in a folder in your inbox. That\u2019s at least more organised than not doing any kind of categorisation.<\/p>\n\n\n\n<p>With a ticket system however, it\u2019s all done for you. You don\u2019t need to remember to move emails to different folders and you don\u2019t need to setup the folders in the first place. Everything is automated.<\/p>\n\n\n\n<p>Then you can just access that support request history when you need to.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"behaviour\">10. No change for your client: they can continue raising tickets to you from their email<\/h3>\n\n\n\n<p>As much as support ticket systems beat email for teams handling website support requests, the best ones actually do a great job of integrating with email for the benefit of the client.<\/p>\n\n\n\n<p>It\u2019s never easy trying to educate your clients on using a new system you\u2019ve introduced into the business. Behaviour changes can take ages and frankly, sometimes just never happen.<\/p>\n\n\n\n<p>So whilst I\u2019d always recommend using a ticket system to handle requests, I\u2019d also always recommend that it be one that <a href=\"https:\/\/getglow.io\/features\/support-ticket-system\/\">allows clients to raise tickets by sending an email<\/a>.<\/p>\n\n\n\n<p>On the whole, clients don\u2019t want to change their behaviour. And when you use a ticket system like this, they won\u2019t have to.<\/p>\n\n\n\n<p>You still get all the benefits that come with a ticket system and they can still quickly fire off an email to you when they need to.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"login\">11. Quickly login to the website from the ticket<\/h3>\n\n\n\n<p>Generic support ticket systems won\u2019t have this feature.<\/p>\n\n\n\n<p>But ticket systems built specifically for handling website support requests, like Glow, will do.<\/p>\n\n\n\n<p>It\u2019s only a small thing but it\u2019s powerful.<\/p>\n\n\n\n<p>Generally, in the process of handling a website support request, you\u2019ll need to login to the client\u2019s website to fix or change something.<\/p>\n\n\n\n<p>If the login to that website is right there in the ticket, it just saves you some time, instead of having to open a new browser tab, find the login information and then login.<\/p>\n\n\n\n<p>1 click versus 3. No brainer.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"conclusion\">Conclusion<\/h2>\n\n\n\n<p>Switching from email to a dedicated support ticket system will have a positive impact on how efficiently you manage website support requests and, ultimately, on the lifetime value of your support and maintenance clients.\u00a0<\/p>\n\n\n\n<p>With features that improve organisation, accountability, collaboration, and response times, ticket systems offer a level of service that emails simply can\u2019t match. You\u2019ll be better equipped to meet your clients\u2019 needs, manage requests efficiently and ultimately provide a much better support experience.<\/p>\n\n\n\n<p>So, whether you\u2019re managing 20 sites or 200, a support ticket system helps you stay on top of every request. Hello ticket system, bye bye email.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Introduction How well you manage your clients\u2019 website support requests is the number one reason that will dictate how long they remain a client. Not how you update plugins. Not how often you take backups. Not whether you track security vulnerabilities. All of those things matter, of course. But none of them trump support. So, [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[64,127],"tags":[],"class_list":["post-9236","post","type-post","status-publish","format-standard","hentry","category-customers","category-wordpress-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>11 Reasons Why Support Ticket Systems Beat Email - Glow<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/getglow.io\/11-reasons-why-support-ticket-systems-beat-email\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"11 Reasons Why Support Ticket Systems Beat Email - Glow\" \/>\n<meta property=\"og:description\" content=\"Introduction How well you manage your clients\u2019 website support requests is the number one reason that will dictate how long they remain a client. Not how you update plugins. Not how often you take backups. Not whether you track security vulnerabilities. All of those things matter, of course. But none of them trump support. So, [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/getglow.io\/11-reasons-why-support-ticket-systems-beat-email\/\" \/>\n<meta property=\"og:site_name\" content=\"Glow\" \/>\n<meta property=\"article:published_time\" content=\"2025-03-10T12:47:58+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-02T15:11:32+00:00\" \/>\n<meta name=\"author\" content=\"Phil Storey\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Phil Storey\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/getglow.io\/11-reasons-why-support-ticket-systems-beat-email\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/getglow.io\/11-reasons-why-support-ticket-systems-beat-email\/\"},\"author\":{\"name\":\"Phil Storey\",\"@id\":\"https:\/\/getglow.io\/#\/schema\/person\/80fb594f832e33453622544540cc4235\"},\"headline\":\"11 Reasons Why Support Ticket Systems Beat Email\",\"datePublished\":\"2025-03-10T12:47:58+00:00\",\"dateModified\":\"2025-05-02T15:11:32+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/getglow.io\/11-reasons-why-support-ticket-systems-beat-email\/\"},\"wordCount\":1678,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/getglow.io\/#organization\"},\"articleSection\":[\"Customers\",\"WordPress Management\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/getglow.io\/11-reasons-why-support-ticket-systems-beat-email\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/getglow.io\/11-reasons-why-support-ticket-systems-beat-email\/\",\"url\":\"https:\/\/getglow.io\/11-reasons-why-support-ticket-systems-beat-email\/\",\"name\":\"11 Reasons Why Support Ticket Systems Beat Email - Glow\",\"isPartOf\":{\"@id\":\"https:\/\/getglow.io\/#website\"},\"datePublished\":\"2025-03-10T12:47:58+00:00\",\"dateModified\":\"2025-05-02T15:11:32+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/getglow.io\/11-reasons-why-support-ticket-systems-beat-email\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/getglow.io\/11-reasons-why-support-ticket-systems-beat-email\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/getglow.io\/11-reasons-why-support-ticket-systems-beat-email\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/getglow.io\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"11 Reasons Why Support Ticket Systems Beat Email\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/getglow.io\/#website\",\"url\":\"https:\/\/getglow.io\/\",\"name\":\"Glow\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/getglow.io\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/getglow.io\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/getglow.io\/#organization\",\"name\":\"Glow\",\"url\":\"https:\/\/getglow.io\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/getglow.io\/#\/schema\/logo\/image\/\",\"url\":\"http:\/\/getglow.io\/wp-content\/uploads\/2023\/09\/glow-logo.png\",\"contentUrl\":\"http:\/\/getglow.io\/wp-content\/uploads\/2023\/09\/glow-logo.png\",\"width\":200,\"height\":200,\"caption\":\"Glow\"},\"image\":{\"@id\":\"https:\/\/getglow.io\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.linkedin.com\/company\/get-glow-app\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/getglow.io\/#\/schema\/person\/80fb594f832e33453622544540cc4235\",\"name\":\"Phil Storey\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/getglow.io\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/getglow.io\/wp-content\/uploads\/2022\/07\/manage-multiple-wordpress-sites-glow-phil-storey-150x150.jpg\",\"contentUrl\":\"https:\/\/getglow.io\/wp-content\/uploads\/2022\/07\/manage-multiple-wordpress-sites-glow-phil-storey-150x150.jpg\",\"caption\":\"Phil Storey\"},\"description\":\"After a 10 year career building and managing WordPress websites, Phil founded Glow, a WordPress support and management platform for growing digital agency and web development teams.\",\"url\":\"https:\/\/getglow.io\/author\/team-glow-phil\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"11 Reasons Why Support Ticket Systems Beat Email - Glow","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/getglow.io\/11-reasons-why-support-ticket-systems-beat-email\/","og_locale":"en_GB","og_type":"article","og_title":"11 Reasons Why Support Ticket Systems Beat Email - Glow","og_description":"Introduction How well you manage your clients\u2019 website support requests is the number one reason that will dictate how long they remain a client. Not how you update plugins. Not how often you take backups. Not whether you track security vulnerabilities. All of those things matter, of course. But none of them trump support. So, [&hellip;]","og_url":"https:\/\/getglow.io\/11-reasons-why-support-ticket-systems-beat-email\/","og_site_name":"Glow","article_published_time":"2025-03-10T12:47:58+00:00","article_modified_time":"2025-05-02T15:11:32+00:00","author":"Phil Storey","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Phil Storey","Estimated reading time":"8 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/getglow.io\/11-reasons-why-support-ticket-systems-beat-email\/#article","isPartOf":{"@id":"https:\/\/getglow.io\/11-reasons-why-support-ticket-systems-beat-email\/"},"author":{"name":"Phil Storey","@id":"https:\/\/getglow.io\/#\/schema\/person\/80fb594f832e33453622544540cc4235"},"headline":"11 Reasons Why Support Ticket Systems Beat Email","datePublished":"2025-03-10T12:47:58+00:00","dateModified":"2025-05-02T15:11:32+00:00","mainEntityOfPage":{"@id":"https:\/\/getglow.io\/11-reasons-why-support-ticket-systems-beat-email\/"},"wordCount":1678,"commentCount":0,"publisher":{"@id":"https:\/\/getglow.io\/#organization"},"articleSection":["Customers","WordPress Management"],"inLanguage":"en-GB","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/getglow.io\/11-reasons-why-support-ticket-systems-beat-email\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/getglow.io\/11-reasons-why-support-ticket-systems-beat-email\/","url":"https:\/\/getglow.io\/11-reasons-why-support-ticket-systems-beat-email\/","name":"11 Reasons Why Support Ticket Systems Beat Email - Glow","isPartOf":{"@id":"https:\/\/getglow.io\/#website"},"datePublished":"2025-03-10T12:47:58+00:00","dateModified":"2025-05-02T15:11:32+00:00","breadcrumb":{"@id":"https:\/\/getglow.io\/11-reasons-why-support-ticket-systems-beat-email\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/getglow.io\/11-reasons-why-support-ticket-systems-beat-email\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/getglow.io\/11-reasons-why-support-ticket-systems-beat-email\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/getglow.io\/"},{"@type":"ListItem","position":2,"name":"11 Reasons Why Support Ticket Systems Beat Email"}]},{"@type":"WebSite","@id":"https:\/\/getglow.io\/#website","url":"https:\/\/getglow.io\/","name":"Glow","description":"","publisher":{"@id":"https:\/\/getglow.io\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/getglow.io\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/getglow.io\/#organization","name":"Glow","url":"https:\/\/getglow.io\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/getglow.io\/#\/schema\/logo\/image\/","url":"http:\/\/getglow.io\/wp-content\/uploads\/2023\/09\/glow-logo.png","contentUrl":"http:\/\/getglow.io\/wp-content\/uploads\/2023\/09\/glow-logo.png","width":200,"height":200,"caption":"Glow"},"image":{"@id":"https:\/\/getglow.io\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/get-glow-app"]},{"@type":"Person","@id":"https:\/\/getglow.io\/#\/schema\/person\/80fb594f832e33453622544540cc4235","name":"Phil Storey","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/getglow.io\/#\/schema\/person\/image\/","url":"https:\/\/getglow.io\/wp-content\/uploads\/2022\/07\/manage-multiple-wordpress-sites-glow-phil-storey-150x150.jpg","contentUrl":"https:\/\/getglow.io\/wp-content\/uploads\/2022\/07\/manage-multiple-wordpress-sites-glow-phil-storey-150x150.jpg","caption":"Phil Storey"},"description":"After a 10 year career building and managing WordPress websites, Phil founded Glow, a WordPress support and management platform for growing digital agency and web development teams.","url":"https:\/\/getglow.io\/author\/team-glow-phil\/"}]}},"_links":{"self":[{"href":"https:\/\/getglow.io\/wp-json\/wp\/v2\/posts\/9236","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/getglow.io\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/getglow.io\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/getglow.io\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/getglow.io\/wp-json\/wp\/v2\/comments?post=9236"}],"version-history":[{"count":2,"href":"https:\/\/getglow.io\/wp-json\/wp\/v2\/posts\/9236\/revisions"}],"predecessor-version":[{"id":9239,"href":"https:\/\/getglow.io\/wp-json\/wp\/v2\/posts\/9236\/revisions\/9239"}],"wp:attachment":[{"href":"https:\/\/getglow.io\/wp-json\/wp\/v2\/media?parent=9236"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/getglow.io\/wp-json\/wp\/v2\/categories?post=9236"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/getglow.io\/wp-json\/wp\/v2\/tags?post=9236"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}