{"id":7748,"date":"2024-06-06T15:21:51","date_gmt":"2024-06-06T14:21:51","guid":{"rendered":"http:\/\/getglow.io\/?post_type=wiki&p=7748"},"modified":"2025-01-15T11:57:45","modified_gmt":"2025-01-15T11:57:45","slug":"what-to-do-if-backups-are-failing","status":"publish","type":"wiki","link":"https:\/\/getglow.io\/wiki\/what-to-do-if-backups-are-failing\/","title":{"rendered":"What to do if Backups are failing"},"content":{"rendered":"\n

If Backups are failing on your client’s website, follow the steps below.<\/p>\n\n\n\n

Once you’ve tried all of these steps, if Backups are still failing, log in to your account<\/a> and contact our support team.<\/p>\n\n\n\n

PHP version<\/h2>\n\n\n\n

Backups will almost certainly fail if your client’s website is running an outdated and unsupported version of PHP.<\/p>\n\n\n\n

Action:<\/strong> Make sure PHP is at least version 8.0.<\/p>\n\n\n\n

Website size<\/h2>\n\n\n\n

It’s possible that the size of the website has increased dramatically since the most recent successful backup and it’s now too big to complete inside the timeout limits.<\/p>\n\n\n\n

Action:<\/strong> Check the website and server for any big files that may have been added since the most recent successful backup and consider removing them.<\/p>\n\n\n\n

Security plugin blocking access<\/h2>\n\n\n\n

It’s possible that a security plugin installed on your client’s website is blocking access.<\/p>\n\n\n\n

Action:<\/strong> Check for possible security plugin blocks and take steps to remove the block.<\/p>\n\n\n\n

Timeout before backup process can complete<\/h2>\n\n\n\n

Depending on the PHP settings on your client’s website, it may be that timeout limits are being reached before the backup can be completed.<\/p>\n\n\n\n

Action:<\/strong> Increase the values of the .user.ini (or php.ini, depending on the name) file in the root of the server<\/p>\n\n\n\n

You can add the following lines (or amending the existing ones) to:<\/p>\n\n\n\n