{"id":5715,"date":"2022-10-17T15:35:13","date_gmt":"2022-10-17T14:35:13","guid":{"rendered":"http:\/\/getglow.io\/?post_type=wiki&p=5715"},"modified":"2025-02-17T16:17:06","modified_gmt":"2025-02-17T16:17:06","slug":"why-fix-now-screen-shows","status":"publish","type":"wiki","link":"https:\/\/getglow.io\/wiki\/why-fix-now-screen-shows\/","title":{"rendered":"Why the ‘Fix Now’ screen might be showing"},"content":{"rendered":"\n

Occasionally when you go into the Website Area<\/a><\/code> for one of your Clients you might see a Fix now<\/code> warning:<\/p>\n\n\n\n

This tells you that Glow currently cannot connect to your client’s WordPress website.<\/p>\n\n\n\n

There are a number of possible reasons for this.<\/p>\n\n\n\n

Have you deactivated our plugin?<\/h2>\n\n\n\n

This is the most common reason you will see the Fix Now<\/code> screen.<\/p>\n\n\n\n

The connection between Glow and your client’s website relies on our plugin being installed and active.<\/p>\n\n\n\n

If it’s deactivated, we won’t be able to connect.<\/p>\n\n\n\n

So, check this first.<\/p>\n\n\n\n

Wordfence \/ Sucuri \/ other WordPress security plugins<\/h2>\n\n\n\n

It’s possible you have changed the settings in your security plugin since initially connecting your client’s website to Glow.<\/p>\n\n\n\n

Check that you aren’t blocking IP access from different countries. For example, if your client’s website is hosted in the US, check that you aren’t blocking IPs from the rest of the world. If you are, Glow won’t be able to connect to the site.<\/p>\n\n\n\n

– – –<\/p>\n\n\n\n

Checked these and still seeing ‘Fix Now’?<\/h2>\n\n\n\n

Try whitelisting our IP address: 18.171.1.94<\/code><\/strong>.<\/p>\n\n\n\n

If it’s still not playing ball after that, contact us for support. There could be something specific about the setup of your client’s website that we need to investigate.<\/p>\n","protected":false},"excerpt":{"rendered":"

Occasionally when you go into the Website Area for one of your Clients you might see a Fix now warning: This tells you that Glow currently cannot connect to your client’s WordPress website. There are a number of possible reasons for this. Have you deactivated our plugin? This is the most common reason you will […]<\/p>\n","protected":false},"author":3,"featured_media":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"wiki-sections":[85],"class_list":["post-5715","wiki","type-wiki","status-publish","hentry","wiki-sections-clients"],"acf":[],"yoast_head":"\nWhy the 'Fix Now' screen might be showing - Glow<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/getglow.io\/wiki\/why-fix-now-screen-shows\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why the 'Fix Now' screen might be showing - Glow\" \/>\n<meta property=\"og:description\" content=\"Occasionally when you go into the Website Area for one of your Clients you might see a Fix now warning: This tells you that Glow currently cannot connect to your client’s WordPress website. There are a number of possible reasons for this. Have you deactivated our plugin? This is the most common reason you will […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/getglow.io\/wiki\/why-fix-now-screen-shows\/\" \/>\n<meta property=\"og:site_name\" content=\"Glow\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-17T16:17:06+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/getglow.io\/wiki\/why-fix-now-screen-shows\/\",\"url\":\"https:\/\/getglow.io\/wiki\/why-fix-now-screen-shows\/\",\"name\":\"Why the 'Fix Now' screen might be showing - Glow\",\"isPartOf\":{\"@id\":\"https:\/\/getglow.io\/#website\"},\"datePublished\":\"2022-10-17T14:35:13+00:00\",\"dateModified\":\"2025-02-17T16:17:06+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/getglow.io\/wiki\/why-fix-now-screen-shows\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/getglow.io\/wiki\/why-fix-now-screen-shows\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/getglow.io\/wiki\/why-fix-now-screen-shows\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/getglow.io\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Why the ‘Fix Now’ screen might be showing\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/getglow.io\/#website\",\"url\":\"https:\/\/getglow.io\/\",\"name\":\"Glow\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/getglow.io\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/getglow.io\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/getglow.io\/#organization\",\"name\":\"Glow\",\"url\":\"https:\/\/getglow.io\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/getglow.io\/#\/schema\/logo\/image\/\",\"url\":\"http:\/\/getglow.io\/wp-content\/uploads\/2023\/09\/glow-logo.png\",\"contentUrl\":\"http:\/\/getglow.io\/wp-content\/uploads\/2023\/09\/glow-logo.png\",\"width\":200,\"height\":200,\"caption\":\"Glow\"},\"image\":{\"@id\":\"https:\/\/getglow.io\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.linkedin.com\/company\/get-glow-app\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Why the 'Fix Now' screen might be showing - Glow","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/getglow.io\/wiki\/why-fix-now-screen-shows\/","og_locale":"en_GB","og_type":"article","og_title":"Why the 'Fix Now' screen might be showing - Glow","og_description":"Occasionally when you go into the Website Area for one of your Clients you might see a Fix now warning: This tells you that Glow currently cannot connect to your client’s WordPress website. There are a number of possible reasons for this. Have you deactivated our plugin? This is the most common reason you will […]","og_url":"https:\/\/getglow.io\/wiki\/why-fix-now-screen-shows\/","og_site_name":"Glow","article_modified_time":"2025-02-17T16:17:06+00:00","twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/getglow.io\/wiki\/why-fix-now-screen-shows\/","url":"https:\/\/getglow.io\/wiki\/why-fix-now-screen-shows\/","name":"Why the 'Fix Now' screen might be showing - Glow","isPartOf":{"@id":"https:\/\/getglow.io\/#website"},"datePublished":"2022-10-17T14:35:13+00:00","dateModified":"2025-02-17T16:17:06+00:00","breadcrumb":{"@id":"https:\/\/getglow.io\/wiki\/why-fix-now-screen-shows\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/getglow.io\/wiki\/why-fix-now-screen-shows\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/getglow.io\/wiki\/why-fix-now-screen-shows\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/getglow.io\/"},{"@type":"ListItem","position":2,"name":"Why the ‘Fix Now’ screen might be showing"}]},{"@type":"WebSite","@id":"https:\/\/getglow.io\/#website","url":"https:\/\/getglow.io\/","name":"Glow","description":"","publisher":{"@id":"https:\/\/getglow.io\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/getglow.io\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/getglow.io\/#organization","name":"Glow","url":"https:\/\/getglow.io\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/getglow.io\/#\/schema\/logo\/image\/","url":"http:\/\/getglow.io\/wp-content\/uploads\/2023\/09\/glow-logo.png","contentUrl":"http:\/\/getglow.io\/wp-content\/uploads\/2023\/09\/glow-logo.png","width":200,"height":200,"caption":"Glow"},"image":{"@id":"https:\/\/getglow.io\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/get-glow-app"]}]}},"_links":{"self":[{"href":"https:\/\/getglow.io\/wp-json\/wp\/v2\/wiki\/5715","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/getglow.io\/wp-json\/wp\/v2\/wiki"}],"about":[{"href":"https:\/\/getglow.io\/wp-json\/wp\/v2\/types\/wiki"}],"author":[{"embeddable":true,"href":"https:\/\/getglow.io\/wp-json\/wp\/v2\/users\/3"}],"version-history":[{"count":4,"href":"https:\/\/getglow.io\/wp-json\/wp\/v2\/wiki\/5715\/revisions"}],"predecessor-version":[{"id":9481,"href":"https:\/\/getglow.io\/wp-json\/wp\/v2\/wiki\/5715\/revisions\/9481"}],"wp:attachment":[{"href":"https:\/\/getglow.io\/wp-json\/wp\/v2\/media?parent=5715"}],"wp:term":[{"taxonomy":"wiki-sections","embeddable":true,"href":"https:\/\/getglow.io\/wp-json\/wp\/v2\/wiki-sections?post=5715"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}