{"id":4599,"date":"2022-02-16T15:07:44","date_gmt":"2022-02-16T15:07:44","guid":{"rendered":"http:\/\/getglow.io\/?post_type=wiki&#038;p=4599"},"modified":"2022-10-18T19:04:17","modified_gmt":"2022-10-18T18:04:17","slug":"change-priority-level-of-a-support-ticket","status":"publish","type":"wiki","link":"https:\/\/getglow.io\/wiki\/change-priority-level-of-a-support-ticket\/","title":{"rendered":"Change priority level of a support ticket"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"step-1\">Step 1<\/h2>\n\n\n\n<p>The priority level of a support ticket appears at the top of the ticket correspondence screen, to the right of the subject.<\/p>\n\n\n\n<p>To change it, begin by clicking on the priority level.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"step-2\">Step 2<\/h2>\n\n\n\n<p>From the dropdown menu that appears, choose a different priority level by clicking once.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"295\" src=\"https:\/\/getglow.io\/wp-content\/uploads\/2022\/02\/manage-multiple-wordpress-sites-glow-tickets-change-priority-part-1-1024x295.png\" alt=\"manage multiple wordpress sites with glow - change priority level of support tickets, begin by clicking priority level\" class=\"wp-image-4600\" srcset=\"https:\/\/getglow.io\/wp-content\/uploads\/2022\/02\/manage-multiple-wordpress-sites-glow-tickets-change-priority-part-1-1024x295.png 1024w, https:\/\/getglow.io\/wp-content\/uploads\/2022\/02\/manage-multiple-wordpress-sites-glow-tickets-change-priority-part-1-300x86.png 300w, https:\/\/getglow.io\/wp-content\/uploads\/2022\/02\/manage-multiple-wordpress-sites-glow-tickets-change-priority-part-1-768x221.png 768w, https:\/\/getglow.io\/wp-content\/uploads\/2022\/02\/manage-multiple-wordpress-sites-glow-tickets-change-priority-part-1.png 1440w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"step-3\">Step 3<\/h2>\n\n\n\n<p>You will now see that the priority level badge has changed.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"249\" src=\"https:\/\/getglow.io\/wp-content\/uploads\/2022\/02\/manage-multiple-wordpress-sites-glow-tickets-change-priority-part-2-1024x249.png\" alt=\"manage multiple wordpress sites with glow - change priority level of support tickets, know how the level has changed\" class=\"wp-image-4601\" srcset=\"https:\/\/getglow.io\/wp-content\/uploads\/2022\/02\/manage-multiple-wordpress-sites-glow-tickets-change-priority-part-2-1024x249.png 1024w, https:\/\/getglow.io\/wp-content\/uploads\/2022\/02\/manage-multiple-wordpress-sites-glow-tickets-change-priority-part-2-300x73.png 300w, https:\/\/getglow.io\/wp-content\/uploads\/2022\/02\/manage-multiple-wordpress-sites-glow-tickets-change-priority-part-2-768x187.png 768w, https:\/\/getglow.io\/wp-content\/uploads\/2022\/02\/manage-multiple-wordpress-sites-glow-tickets-change-priority-part-2.png 1440w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>A note has also been left in the ticket correspondence, confirming who changed the priority, when they did it and what level it&#8217;s been changed from and to.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"398\" src=\"https:\/\/getglow.io\/wp-content\/uploads\/2022\/02\/manage-multiple-wordpress-sites-glow-tickets-change-priority-part-3-1024x398.png\" alt=\"manage multiple wordpress sites with glow - change priority level of support tickets, correspondence confirming change\" class=\"wp-image-4602\" srcset=\"https:\/\/getglow.io\/wp-content\/uploads\/2022\/02\/manage-multiple-wordpress-sites-glow-tickets-change-priority-part-3-1024x398.png 1024w, https:\/\/getglow.io\/wp-content\/uploads\/2022\/02\/manage-multiple-wordpress-sites-glow-tickets-change-priority-part-3-300x116.png 300w, https:\/\/getglow.io\/wp-content\/uploads\/2022\/02\/manage-multiple-wordpress-sites-glow-tickets-change-priority-part-3-768x298.png 768w, https:\/\/getglow.io\/wp-content\/uploads\/2022\/02\/manage-multiple-wordpress-sites-glow-tickets-change-priority-part-3.png 1440w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Step 1 The priority level of a support ticket appears at the top of the ticket correspondence screen, to the right of the subject. To change it, begin by clicking on the priority level. Step 2 From the dropdown menu that appears, choose a different priority level by clicking once. Step 3 You will now [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"wiki-sections":[90],"class_list":["post-4599","wiki","type-wiki","status-publish","hentry","wiki-sections-support-tickets"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Change priority level of a support ticket - Glow<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/getglow.io\/wiki\/change-priority-level-of-a-support-ticket\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Change priority level of a support ticket - Glow\" \/>\n<meta property=\"og:description\" content=\"Step 1 The priority level of a support ticket appears at the top of the ticket correspondence screen, to the right of the subject. 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