{"id":4594,"date":"2022-02-16T14:56:33","date_gmt":"2022-02-16T14:56:33","guid":{"rendered":"http:\/\/getglow.io\/?post_type=wiki&#038;p=4594"},"modified":"2022-10-18T19:04:27","modified_gmt":"2022-10-18T18:04:27","slug":"recording-time-on-support-tickets","status":"publish","type":"wiki","link":"https:\/\/getglow.io\/wiki\/recording-time-on-support-tickets\/","title":{"rendered":"Recording time on support tickets"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"step-1\">Step 1<\/h2>\n\n\n\n<p>From the support tickets correspondence screen, click on the <strong>Add Reply<\/strong> link.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"566\" src=\"https:\/\/getglow.io\/wp-content\/uploads\/2022\/02\/manage-multiple-wordpress-sites-glow-tickets-record-time-part-1-1024x566.png\" alt=\"manage multiple wordpress sites with glow - record time on support tickets, start by clicking the add reply button\" class=\"wp-image-4595\" srcset=\"https:\/\/getglow.io\/wp-content\/uploads\/2022\/02\/manage-multiple-wordpress-sites-glow-tickets-record-time-part-1-1024x566.png 1024w, https:\/\/getglow.io\/wp-content\/uploads\/2022\/02\/manage-multiple-wordpress-sites-glow-tickets-record-time-part-1-300x166.png 300w, https:\/\/getglow.io\/wp-content\/uploads\/2022\/02\/manage-multiple-wordpress-sites-glow-tickets-record-time-part-1-768x425.png 768w, https:\/\/getglow.io\/wp-content\/uploads\/2022\/02\/manage-multiple-wordpress-sites-glow-tickets-record-time-part-1.png 1440w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"step-2\">Step 2<\/h2>\n\n\n\n<p>You will now see a textbox where you can write your reply to the client and beneath that, a question that says &#8216;<strong>How much time needs adding to this ticket?<\/strong>&#8216;<\/p>\n\n\n\n<p>In the box below that question, type the number of minutes that you just spent on this reply.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"566\" src=\"https:\/\/getglow.io\/wp-content\/uploads\/2022\/02\/manage-multiple-wordpress-sites-glow-tickets-record-time-part-2-1024x566.png\" alt=\"manage multiple wordpress sites with glow - record time on support tickets, type how much time you spent on a reply\" class=\"wp-image-4596\" srcset=\"https:\/\/getglow.io\/wp-content\/uploads\/2022\/02\/manage-multiple-wordpress-sites-glow-tickets-record-time-part-2-1024x566.png 1024w, https:\/\/getglow.io\/wp-content\/uploads\/2022\/02\/manage-multiple-wordpress-sites-glow-tickets-record-time-part-2-300x166.png 300w, https:\/\/getglow.io\/wp-content\/uploads\/2022\/02\/manage-multiple-wordpress-sites-glow-tickets-record-time-part-2-768x425.png 768w, https:\/\/getglow.io\/wp-content\/uploads\/2022\/02\/manage-multiple-wordpress-sites-glow-tickets-record-time-part-2.png 1440w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"step-3\">Step 3<\/h2>\n\n\n\n<p>Click the <strong>Submit reply<\/strong> button.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"step-4\">Step 4<\/h2>\n\n\n\n<p>You will now see this time has been added to the &#8216;<strong>Time spent on this<\/strong>&#8216; metric at the top of the correspondence screen.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"566\" src=\"https:\/\/getglow.io\/wp-content\/uploads\/2022\/02\/manage-multiple-wordpress-sites-glow-tickets-record-time-part-3-1024x566.png\" alt=\"manage multiple wordpress sites with glow - record time on support tickets, keep track of time spent through duration of handling request\" class=\"wp-image-4597\" srcset=\"https:\/\/getglow.io\/wp-content\/uploads\/2022\/02\/manage-multiple-wordpress-sites-glow-tickets-record-time-part-3-1024x566.png 1024w, https:\/\/getglow.io\/wp-content\/uploads\/2022\/02\/manage-multiple-wordpress-sites-glow-tickets-record-time-part-3-300x166.png 300w, https:\/\/getglow.io\/wp-content\/uploads\/2022\/02\/manage-multiple-wordpress-sites-glow-tickets-record-time-part-3-768x425.png 768w, https:\/\/getglow.io\/wp-content\/uploads\/2022\/02\/manage-multiple-wordpress-sites-glow-tickets-record-time-part-3.png 1440w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Step 1 From the support tickets correspondence screen, click on the Add Reply link. Step 2 You will now see a textbox where you can write your reply to the client and beneath that, a question that says &#8216;How much time needs adding to this ticket?&#8216; In the box below that question, type the number [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"wiki-sections":[90],"class_list":["post-4594","wiki","type-wiki","status-publish","hentry","wiki-sections-support-tickets"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Recording time on support tickets - Glow<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/getglow.io\/wiki\/recording-time-on-support-tickets\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Recording time on support tickets - Glow\" \/>\n<meta property=\"og:description\" content=\"Step 1 From the support tickets correspondence screen, click on the Add Reply link. 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